Large multinationals work with multiple IT vendors and suppliers. The Strategic Vendor Management team is responsible for interfacing with the company's vendor base and making sure that all duties and obligations within contracts are completed and fulfilled as agreed. These are often large spend contracts, highly critical to the business, so the rewards for the team can be very interesting.

The role of the Customer Experience team is to 'keep customers happy'. The work is very much around understanding customer feedback, interpreting data and influencing the rest of the business to make the right changes. Strong analytical skills as well as an ability to influence and persuade are critical to succeed in this function. Find out more about the demands of a career in Customer Experience and discover one of the most rapidly growing industries ...

The Employee Relations department is responsible for managing relationships with the company's trade unions positively during time of change. Dave Fitzgerald - Head of Employee Relations at BT Group - explains why this function is critically important for any multinational company and why you need a "thick skin" to succeed in this role. In the last part of the interview Dave describes the major changes that are taking place in the telecommunications ind...